Fair enough I see your point.
What you wrote seems a well balanced and accurate picture of what I saw too.
Actually with CFS being pretty low priced I think they'd do better with no agent at all. But it's not my business.
A manager during my time there would have freed up more of Gerald's time to instruct students, at which I found him very good.
My advice about tourist visas was wrong by the way. South African law states that you must have a valid study visa to obtain an SAA CAA license. As you said Propbrake, people should pay as little up front as they can.