Trag, I'm just the messenger. Does being the bearer of some truths make me arrogant?
If we're doing character assessments I'd put you down as someone who has suffered at the hands of some poor captains rendering you bitter and twisted. Can't have been me though, I'm lovely. (Hang on. CRM references, airline management degrees........you're not the anti-christ of CRM from Lisbon are you? What car do you drive?).
But hey, opinions are like @rseholes right? Everyone has one.