Criteria?
What criteria was used to determine that the QFUK base "came thru` with flying colours"?.Every time I take over an a/c that is ex LHR...the CSM has to spend the first two hours placating unhappy pax upset by "Bloody Dixon`s London Experiment"...A direct quote from a P/C Emerald frequent Flyer.
PP do you honestly think that management would ever admit that the LHR base is a failure?
Not while their @rses point to the ground!!