Go for it Sandy! Keep up the good work. I am a South African and am continually appalled at the apathy in this country towards good service levels, from restaurants, to retailers, to you name it. None of it does our country's image any good, and were it not for people like you, they just get away with it, to the detriment of everybody. If you have a bone to pick with them, "Pick it!" I say, and if they've done no wrong, they have nothing to worry about, do they?