Keeperboy
Your defending your colleagues does you proud, and I'm sure that
you do give 110% every flight.
BA Shorthaul do deliver a fine service about 99% of the time, to a pretty high and consistent level.
The problem BA faces is in Longhaul, where, face up to it, for a substantial proportion of the crews, the prime driver is getting the service done so that the breaks can be maximised. This, as has been said earlier, is in direct contrast to virtually every other European, Middle East and Asian carrier. It is something that needs to be addressed and is the reason for the 'inconsistency' referred to earlier.
On a daylight flight to the eastern seaboard of the USA, while the break required is either 20 or 40 minutes, crew frequently take about 1h30 minimum - this on a flight which:
- Most passengers are awake for the full duration of
- It is daylight outside
- It is UK daytime
- The flight is about 8 hours max long
One of the big problems in BA is the separation of CC into IFS (In Flight Service) from FC in Flight Ops, with the resultant non-accountability of the CC to the Captain for the service delivery.