Speedtwoten,if you read the letter carefully refunds wasn't the issue.It is about professionalism or may I say the lack of it,that is the issue by the contributer.I have come across may letters in Malaysiakini from various readers about this topic.Good public relations dictates AA to give feedback to their grievances on these subjects in the media.Lack of it would generate adverse publicity.
Get real buddy how many such tikets are really on offer??? Yes you may argue 500,000 seats up for grabs.Realistically how many percentage points does it actually consitute??? No one could argue for a strat it is a welcome/great relief for those who do manage to get these tickets .It is all about good marketing tactics.
The growth of AA has been due to the fact that they have been able to exploit the media positively thus far but their downfall could be due to the media itself if these issues aren't addressed.
There should be room for constructive criticism in any Organization if it wants to genuinely scale greater heights.
Cheers.........