I fly often, usually business and after last experience will never fly BA again. My wife had to fly on a separate flight with 2 month old baby and cabin crew wouldn't lift a finger to make journey less stressfull.
She also left pram in baggage hall and we have been unable to retrieve it from BA and have had to buy new one.
Recently flew Monarch and Easyjet and thought they were brilliant. My impression is that BA morale is rock bottom.