Slizer
Fair comments. Having previously been in mgt at an int apt in the south-east, I know the fine balance that needs to be tread, between offering airlines what they want and keeping congestion and ground holding to a minimum.
Unfortunately, as you rightly say, it is the chaps in the LH and RH seats that bear the brunt of pax frustrations, not those who above who put you in that position.
Let's hope MAN don't overschedule slots viz-a-viz capacity...or is that me being an idealist??!!!