Pash: You have it one (or several!) This is why the 'seniors' and most 'sales' folk go full service. People in technical and supprot work are told to go on restricted Y tickets or no-frills.
When you explain to the company that getting the tech staff to the site of the problem to fic the problem so that the fancy pants people can start making money again ... "The board will not allow technical staff to fly Club"
Then I had to explain to my staff that they would be in Y. Oh yes, they also had to stay in cheaper hotels as befitted their status as 'erks' <img src="rolleyes.gif" border="0">