Dont know if this is right forum to vent my frustration.
Wife flew back from Athens few weeks ago with 10 week old baby on BA flight. Silly cow forgot to pick up pram from baggage hall so I have had job of trying to retrieve it.
Have tried multiple numbers from ba website and heathrow and have been beamed from line to line like some telephonic pinball machine, usually ending on some line ringing in an empty basement office.
I now want to smash something up and vow never to fly ba again.
Surely they know it belongs to me and can arrange delivery for which I have no problem paying. I just want to talk to a human being with a brain who can sort it for me. Is there any customer service left at ba or are margins so tight they have sold my pram to help their bottom line.
