Inbalance - sorry to hear of your experiences at RAF Northolt.
In future, can I suggest that you fly your passengers into Luton if they're destined for north or northwest London, into Biggin if they're going to south London, Farnborough if they're going to southwest London, or into London City if they're going to the City.
At Luton they'd be handled by a professional organisation well used to dealing with VIPs and CIPs - either Signature Flight Support or Harrods Business Aviation.
At Farnborough, TAG Aviation are similarly expert.
And at City, there is City's own corporate aviation handling agent.
However, if you require unrestricted H24 availability, then Luton's your only choice.
Leave Northolt to the military...
