Some good points. However, the simple fact remains that the QF management sights are soley set on costs. With this mindset they have completely disregarded levels of quality and service and hence the product goes down the s pipe. Unfortunately the board seem oblivious to this fact and sit there and think everything is ok. Summed up, airlines are a service industry. If the product is there, the pax will pay,however, why pay for substandard levels of IFE, poor service standards (Due mainly to having the absolute minimum cabin crew who have to work their arse off to get to the pax.) when others have a superior product.
Maybe Big Brother has the right idea. It's time to go................Geoff!