Am afraid to say that Balpa do have their own interests at heart and I speak from experience, over the XMAS period I and other colleagues were unhappy regarding a certain issue, it was just brushed aside when mentioned on the basis that it wasnt important enough...On the other hand getting sandwiches without mayonaise and tomatoes was top priority...
That was the final straw for me and my money is now being invested in something I know I will get something in return.