Believe me,normally I have a very happy go lucky attitude.But I will say this to you.If you were on the headset downstairs and been spoken to by some pilots, the way I have been on occasions,you would react in the same manner.Sometimes it is possible to be spoken to shabbily, if maybe I had of actually had some previous dealings with some of these pilots.But it becomes harder to except, if the very first words spoken to you by these people, are demeaning, for absolutely no reason other than the fact that they have had a bad day and doing this makes them feel better about themselves.
End of my input to this thread.
Seeya.