DFC;
I've found at least in the enroute environment, that a lot of the situational awareness is percieved and not reality. When I asked the crews questions about what they were hearing, they really didn't know what was going on. Of course, you could tell by the questions that they were asking me of what the controller was doing. It goes even further when I bring the pilots into the radar simulator and let them have a go of it. They quickly learn why we are doing what we are doing <G>....
regards
Scott