QCode;
If you want to learn a few things about ATC human factors, there is a group at the FAA Tech center that does that sort of thing and they study the heck out of it <G>... I happen to be one of thier studies this week <G>...
But probably one of the most knowledgeable folks is Dr. Kim Cardosi. This lady probably has more experience with controllers than most people on the face of the earth. You would do very good in looking into all that she has published and maybe having a talk with her... She is one of the few Dr's that I have seen that "gets it." from an operational perspective. She looks at it from the eye of reality and not that of purely acadamia...
reagards
Scott