I have no evidence
You're quite obviously dodging the biggest statement you have made so far, aren't you. You mention you're writing a thesis. One would hope you're not just basing it on conjecture, hearsay and rumour.
"I have no evidence for my thesis, but I overheard this guy who was telling this other guy he heard.........."
Booksmarts you say. I know more than operational controllers.......give me a break.
If you guys and gals cannot see fundamental problems within your business then there is a severe problem
Actually, I have changed my mind.
Get stuffed.