No offence ozcabincrew - but the service reputation at QF probably encountered on frequent occasions by the QF long haul Capt, probably gave him preconceived ideas about QF service and that may have translated into arrogant behaviour. I was paxing the other day with other crew and after entrees we needed a knife and fork, the look of disgust when we asked for this was amazing (and yes we asked very politely) - the Capts comment to me was, I hope she didnt expect us to eat the mains with our fingers? .......
As to whether this QF captain on your flight was arrogant? - Probably
(but then again, in the same way I have broadly and no doubt unfairly painted QF crew, you may have unfarly judged him)
The problam qith QF CC, is that you either get fantastic crew, who smile are chirpy and go out of their way, or you get some right at the other end of the spectrum........
(Dons flame proof suit)