from a ground handling point of view
they are a night mare
only speak to us if they think being"nice" will get them a jumpseat
turn up late delay flights
"is there any chance on that other flight to london"(which leaves in 10 mins)
i aint talkin about all staff pax but there is a few who get my back up
at my place of work they even know each others DOJ priorities
etc
and query how did he get on before me
to which they get the standard "its a friend of the captain"
usually get reported
and dont become a problem for a while