great message - Dick_Fitzwell
Perhaps others like you should contact Skyservice to provide your feedback on the experience. I bet the folks there would like to hear a different point of view or comments on the actions/antics of the savage cronies.
Skyservice Airlines
Statement to Media
June 3, 2005
Skyservice Airline’s top priority is the safety of our passengers. We regret that those aboard flight 560 from Toronto to Punta Cana, Dominican Republic, on May 22 experienced what is known in the industry as a hard landing. Our dedicated professionals strive to ensure that all our flights are as smooth and comfortable as possible, and we apologize to flight 560 passengers for not meeting that standard. On June 2, we sent a letter of apology and a travel voucher for $500 to all those whose addresses we have on file.
Skyservice is taking this matter very seriously and is fully cooperating with the authorities that are investigating the incident to determine the cause. The results of the investigation will be made public in due course. We are aware that the flight-data recorder has been sent to the Canadian Transportation Safety Board on behalf of the Dominican authorities who are conducting the investigation.
The facts indicate that the Boeing 767 aircraft conducted a normal approach, but, for reasons presently unknown, the landing resulted in damage to the fuselage. The aircraft was taxied to the designated parking area where passengers deplaned in a normal manner. No injuries were reported at that time.
Skyservice has always maintained a strong safety record. Transport Canada’s most recent safety audit, conducted in 2003, resulted in no major findings.
We pride ourselves on the highest customer care and sincerely hope that these valued customers will allow us to welcome them onboard future Skyservice flights where they will experience the level of service we are proud to offer.
Last edited by airbuff; 5th Jun 2005 at 16:07.