I have had passengers ask me if we had landed too fast - when in fact the aircraft touched down at the correct speed - and the approach was flown on the correct speed also.
Sometimes, passengers look out of the window with incorrect visual reference and actually, if you look out of the window, at an angle, it gives the impression of much higher approach and landing speeds than in reality.
It could well be the speeds were high - but let's wait for the incident report - that'll reveal all.
I am still baffled with Rob at the helm why this is turning into a
PR circus, not helped by the passengers on the flight with rolling dollar signs in their eyes.
C'mon Skyservice - head it off, before it hurts more...