I must admit myself to being puzzled as to why Rob hasn't done a damage limitation exercise on this, and had his team soothing the ruffled feathers of passengers on the service who appear t0 feel they were treated in an off-handed manner, which is the crux of the matter or so it seems. This could have been so easily sorted with a definitive
PR effort and discussing the issue on a one-on-one basis with those affected.
The last thing any airline needs is rumour and counter rumour propogated by those who don't know the facts, an internet site running on the incident which has no real factual content to it (I looked), as it is simply a collection of experiences of those on-board.
20driver - I am in full agreement with you. The inquiry that is under way will produce the facts which we are all interested in I am sure.
I personally feel that passengers on the service should await the findings, rather than populate this forum with their observations.
Comments ?