Gentlemen,
thought I should comment on the adverse comments made about tech. services engineers. We should all remeber that there are good and bad in all areas (ALAE's and Tech Services for example) and that in some of your bad experiences with tech. services people, you could be dealing with licenced guys.
Please lets try and remember that no-one knows everything and that its teamwork thats needed.
From someone who has experience on both sides of the fence.