There are a lot of good people working for FLS I will agree. However, from a customers point of view, they all appear to be on the shop floor. The rest of the departments seem to range from bad (i.e stores) to extremely bad (i.e. planning and customer support) to the completely and utterly ridiculously useless (i.e. CMG) even though this department appears to be profitable. If it wasn't for the techs on the floor running it nothing would ever leave the hangar!!!