As an Australian I am also very disapointed with the little amount of support Schapelle got from the Australian government. (I do admit that my judgment does come from what I have seen in media reports). The "token" gesture of the letter at the end of the trial did nothing to help her case, as the judge said in the verdict, and other than some financial support and list of lawyers to choose from the Aussie govt have really tried to stay out of the whole case.
You see on the news different politicians saying that we need to respect the legal system of other countries blah blah blah. Hello.... should not our politicians play politics. Use the strength, wealth etc of our country and give the Indonesian president no other choice but to offer a pardon.
IMHO once you set foot off Aussie soil your government will not support you.