I find the system pretty user friendly, once you have played with it for a couple of years. It is very helpful when trying to work to a M.M task number, as it goes straight to it. The only problems arise when your own computer system is down, and you have to resort to the good old reader printer. It is a very good system for trouble shooting as it saves a lot of time. My company is now getting the SRM's on C.D and say they are doing away with all the paper and microfilm (I thought you must have a hard copy as backup). This will be really helpful on nights when the computer is being worked on.
S.E.P Rusty Nail