A friend of mine is due to fly Manchester to Sanford tomorrow. He was advised last week that the new style aircraft wasn't available and told he will be travelling on an Icelandic aircraft.
They also said they hoped that he would return on the refurbished aircraft.
They have refunded all the cost of upgrading for the trip both ways, even though he may get what he paid for coming back.
He is quite happy as they have bothered to tell him in advance, they have paid his money back and he still has a chance of upgraded service on the return.
So looks like they are making a reasonable fist of keeping their customers informed and I think they should be applauded for this.
How many other carriers bother to do this?