I appreciate the replies, however my girlf is not prone to exageration, and only tells me as she fears for my safety once I complete my CPL/IR if I get a job flying commercially.
As a business studies graduate I fully acknowledge the value of the customer and why company reps would bend over backwards to help them. However when you purchase a ticket you enter a contractual agreement with the airline to abide by their rules, which includes weight allowances and ID requirements. I currently fly an areobatic Robin 2160i and a PA28, and even at this level am very aware of the consequences of incorrect balance and weight calculations.
I am not trying to slander all reps and supervisors in the slightest, and appreciate how hard it is to please the customer.
However the impression I get is that the supervisors and reps have no comprehension of the potential disaster that looms when ID requirements are waived, or load sheets are massively underestimated.
At the end of the day, all the situations I mentioned and virtually all of the others my girlf has experienced, the customer has been in the wrong. I feel its time that safety in an airport is prioritised over service.
Not trying to rant too much, but it needs to be brought to someone seniors attention! (i am talking about the General manager of Gatwick)
Could any of the supervisors/reps comment on any pressures from above to avoid bad publicity over service??
Cheers guys
