A passenger had 20kg excess baggage, and refused to pay it, she refused to check him in. He re-joined the queue and persuaded another female passenger flying alone with minimal baggage to split her allowance with him and check in together. My girlf still refused him and he started shouting. Cue supervisor, who instructed her to let him book in with her
In this situation the second passenger would have failed two of the security questions.
1. Did you pack the bag yourself?
2. Are you fully aware of the contents of the bag?
No she did not pack the bag and no she was not aware of the contents of the bag. So this shouldn't have been allowed.
A passenger had his passport stolen. He turned up with a permit to enter France, which was photocopied. He was flying to Geneva. Again refused, he kicked up a fuss, cue supervisor, who instructed girlf to issue a boarding card.
If your girlfriend works for servisair she will more than likely be using CODECO on the checkin desk. If she has doubts with regards to entry requirements for a certain country tell her to type @TV/N(three letter code of an airport in the passengers home country)/D(three letter code of the destination airport) so for example the entry would look like this :- @TV/NBRS/DGVA. The other options are to consult TIM or call immigration direct.
A passenger turned up with 35kg's excess, which is illegal to handle. Again refused, again told by supervisor to put it through logging it at only 25kg.
It is not illegal to checkin a bag weighing over 32kgs. The loaders will refuse to lift a bag that weighs over 32kgs though.... But if a supervisor told her to change the weight then he/she should not be in a job. Just picture if he/she did the same with 10, 20 or 30 bags. Thats a lot of weight and on some aircraft that could cause some major problems.