Shocking check in.
As an aspiring wannabe, with a girlfriend who works for ServisAir I thought I'd share some of her experiences checking in at LGW.
In the last week she has had the following -
A passenger had 20kg excess baggage, and refused to pay it, she refused to check him in. He re-joined the queue and persuaded another female passenger flying alone with minimal baggage to split her allowance with him and check in together. My girlf still refused him and he started shouting. Cue supervisor, who instructed her to let him book in with her.
A passenger had his passport stolen. He turned up with a permit to enter France, which was photocopied. He was flying to Geneva. Again refused, he kicked up a fuss, cue supervisor, who instructed girlf to issue a boarding card.
A passenger turned up with 35kg's excess, which is illegal to handle. Again refused, again told by supervisor to put it through logging it at only 25kg.
These 3 events happened in her last 3 shifts. She has about 3-5 incidents a week. It seems the louder a passenger shouts, the more they'll get away with. How do these supervisors get away with it?? Surely load sheets are going down incorrect, and terrorists could be boarding with the inadequate ID being accepted.
This has been across a variety of airlines servisair handle, and the airline reps are worse then the supervisors.
It seems that security is slacking off as 9/11 dissapears into the past.