Redfield - I think you've miss understood what I was saying, maybe I didn't word it correctly, You've basically said what I was trying to get at anyway, infact i'm pretty sure you just said exactly what i did but in a different way, the fact is S-air ops are swamped, like I said and you said, and CO 'SEEM' to be demanding a lot from them if they only started training them 4 days before the 1st flight, surely they should of been sent away like the check-in agents were that would only be fair, and yes they've done blooming well considering, I apologise if it sounded like I was haveing a pop at S-Air, I wasn't, I feel sorry for them, you speak to any of the dispatchers or guys in Ops and they are pulling their hair out, I've got the up most respect for all of them, and they've all done a sterling effort so far