Watabench: Stop exaggerating. Servisair Ops did not "refuse to do it" as you said and if you've been told this by someone from Servisair they want to get their facts straight! From what I've heard the Ops bunnies are just about at the limit of the workload they can take at the minute without having CO's requirements on top. Also, Houston weren't / don't demanding / demand runway conditions "while the flight is in the middle of the Atlantic." The fact of the matter is that CO didn't start training the S'Air staff on their operations and flight planning system until about four days before the first flight! It seems they've done b***** well considering.