puppet-master
OK puppet-master, let's resume:
Quality to Etihad is how many words you can type per minute, as you even want pilots to try that aswell.
Quality means to Etihad, that one man makes all the decisions concerning upgrades, instruction and recruitement. Probably he also runs the CRM show all alone.
Crisis management to Etihad means counting on a man who apparently works almost 19h duty on a commercial passenger jet.
Again: EY comes closer and closer to CRX, you couldn’t have descibed it better.