Irish Steve - hope that nobody in Servisair knows who you are,
they probably do, but as I am now not working with SA, I can tell it like it was, and regrettably, it was every bit as bad as I've painted it. At the time I was there, the ramp manager was only semi literate, and had no concept of handling GA type aircraft, and I've got the computer memo's to prove it, as well as other reports.
Some of the problems are not down to SA, they are airport operator issues, but they are there.
In passing, if you're SA BRS, then if nothing else, you can keep your eyes open for a Copper/gold colour push back headset with a bright yellow cord, and a splitter to allow it to be used on things like a SAAB 340, as I had one that was loaned to a Seneca based at BRS, and it was supposedly returned to DUB on an FR flight. Only snag being it never got back to me, so that's $350 worth of headset that I'm down, as it was my personal property.
SA at other stations are not as bad as DUB. I've travelled through quite a few as both passenger and aircraft operator.