Mike, have done all the Symantec Website reccomendations and not won yet.
Here's my Hijack This log:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://ie.redirect.hp.com/svs/rdr?TY...ario&pf=laptop R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://uk.premiership.fantasysports.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://ie.redirect.hp.com/svs/rdr?TY...ario&pf=laptop O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {8E13DDE1-E013-47ec-9C4C-27C2F78BDD26} - C:\WINDOWS\system32\req.dll (file missing)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q105&bd=presario&pf=lapt op
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/ms...downloader.cab O20 - Winlogon Notify: req - C:\WINDOWS\system32\req.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
I have followed Mike Jenvey\'s link to the possible fix, done all it says and have a new Hijack this log below, can someone tell me if it looks any better please? thanks for the help so far.
C:\\WINDOWS\\System32\\smss.exe
C:\\WINDOWS\\system32\\winlogon.exe
C:\\WINDOWS\\system32\\services.exe
C:\\WINDOWS\\system32\\lsass.exe
C:\\WINDOWS\\system32\\svchost.exe
C:\\WINDOWS\\System32\\svchost.exe
C:\\Program Files\\Common Files\\Symantec Shared\\ccSetMgr.exe
C:\\Program Files\\Common Files\\Symantec Shared\\SNDSrvc.exe
C:\\Program Files\\Common Files\\Symantec Shared\\SPBBC\\SPBBCSvc.exe
C:\\Program Files\\Common Files\\Symantec Shared\\ccEvtMgr.exe
C:\\WINDOWS\\system32\\spoolsv.exe
C:\\Program Files\\Norton AntiVirus\\navapsvc.exe
C:\\Program Files\\Norton AntiVirus\\IWP\\NPFMntor.exe
C:\\WINDOWS\\system32\\nvsvc32.exe
C:\\Program Files\\Analog Devices\\SoundMAX\\SMAgent.exe
C:\\Program Files\\Common Files\\Symantec Shared\\Security Center\\SymWSC.exe
C:\\WINDOWS\\Explorer.EXE
C:\\Program Files\\Apoint2K\\Apoint.exe
C:\\WINDOWS\\AGRSMMSG.exe
C:\\Program Files\\Java\\j2re1.4.2_05\\bin\\jusched.exe
C:\\Program Files\\Common Files\\Sonic\\Update Manager\\sgtray.exe
C:\\Program Files\\QuickTime\\qttask.exe
C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe
C:\\Program Files\\Common Files\\Symantec Shared\\Security Center\\UsrPrmpt.exe
C:\\Program Files\\HPQ\\Quick Launch Buttons\\EabServr.exe
C:\\Program Files\\MSN Apps\\Updater\\01.02.3000.1001\\en-gb\\msnappau.exe
C:\\Program Files\\MessengerPlus! 3\\MsgPlus.exe
C:\\Program Files\\iTunes\\iTunesHelper.exe
C:\\Program Files\\Messenger\\msmsgs.exe
C:\\Program Files\\Apoint2K\\Apntex.exe
C:\\Program Files\\iPod\\bin\\iPodService.exe
C:\\WINDOWS\\system32\\wuauclt.exe
C:\\Program Files\\Hijackthis\\HijackThis.exe
R1 - HKCU\\Software\\Microsoft\\Internet Explorer\\Main,Search Bar =
http://ie.redirect.hp.com/svs/rdr?TY...ario&pf=laptop R0 - HKCU\\Software\\Microsoft\\Internet Explorer\\Main,Start Page =
http://uk.premiership.fantasysports.yahoo.com/ R1 - HKLM\\Software\\Microsoft\\Internet Explorer\\Main,Default_Page_URL =
http://ie.redirect.hp.com/svs/rdr?TY...ario&pf=laptop O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\\Program Files\\Adobe\\Acrobat 6.0\\Reader\\ActiveX\\AcroIEHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\\Program Files\\MSN Apps\\ST\\01.02.3000.1002\\en-xu\\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\\Program Files\\MSN Apps\\MSN Toolbar\\01.02.4000.1001\\en-gb\\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\\Program Files\\Norton AntiVirus\\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\\Program Files\\Norton AntiVirus\\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\\Program Files\\MSN Apps\\MSN Toolbar\\01.02.4000.1001\\en-gb\\msntb.dll
O4 - HKLM\\..\\Run: [Apoint] C:\\Program Files\\Apoint2K\\Apoint.exe
O4 - HKLM\\..\\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\\..\\Run: [NvCplDaemon] RUNDLL32.EXE C:\\WINDOWS\\system32\\NvCpl.dll,NvStartup
O4 - HKLM\\..\\Run: [nwiz] nwiz.exe /install
O4 - HKLM\\..\\Run: [Cpqset] C:\\Program Files\\HPQ\\Default Settings\\cpqset.exe
O4 - HKLM\\..\\Run: [SunJavaUpdateSched] C:\\Program Files\\Java\\j2re1.4.2_05\\bin\\jusched.exe
O4 - HKLM\\..\\Run: [UpdateManager] "C:\\Program Files\\Common Files\\Sonic\\Update Manager\\sgtray.exe" /r
O4 - HKLM\\..\\Run: [QuickTime Task] "C:\\Program Files\\QuickTime\\qttask.exe" -atboottime
O4 - HKLM\\..\\Run: [ccApp] "C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe"
O4 - HKLM\\..\\Run: [SSC_UserPrompt] C:\\Program Files\\Common Files\\Symantec Shared\\Security Center\\UsrPrmpt.exe
O4 - HKLM\\..\\Run: [eabconfg.cpl] C:\\Program Files\\HPQ\\Quick Launch Buttons\\EabServr.exe /Start
O4 - HKLM\\..\\Run: [Symantec NetDriver Monitor] C:\\PROGRA~1\\SYMNET~1\\SNDMon.exe
O4 - HKLM\\..\\Run: [msnappau] "C:\\Program Files\\MSN Apps\\Updater\\01.02.3000.1001\\en-gb\\msnappau.exe"
O4 - HKLM\\..\\Run: [MessengerPlus3] "C:\\Program Files\\MessengerPlus! 3\\MsgPlus.exe"
O4 - HKLM\\..\\Run: [iTunesHelper] C:\\Program Files\\iTunes\\iTunesHelper.exe
O4 - HKCU\\..\\Run: [MessengerPlus3] "C:\\Program Files\\MessengerPlus! 3\\MsgPlus.exe" /WinStart
O4 - HKCU\\..\\Run: [MSMSGS] "C:\\Program Files\\Messenger\\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\\Program Files\\Microsoft Office\\Office10\\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\\PROGRA~1\\MICROS~4\\Office10\\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\\Program Files\\Java\\j2re1.4.2_05\\bin\\npjpi142_05.dll
O9 - Extra \'Tools\' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\\Program Files\\Java\\j2re1.4.2_05\\bin\\npjpi142_05.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\\PROGRA~1\\MICROS~4\\OFFICE11\\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\\Program Files\\Messenger\\msmsgs.exe
O9 - Extra \'Tools\' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\\Program Files\\Messenger\\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q105&bd=presario&pf=lapt op
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/ms...downloader.cab O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\\Program Files\\Common Files\\Symantec Shared\\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\\Program Files\\Common Files\\Symantec Shared\\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\\Program Files\\Common Files\\Symantec Shared\\ccSetMgr.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\\Program Files\\HPQ\\SHARED\\HPQWMI.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\\Program Files\\iPod\\bin\\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\\Program Files\\Norton AntiVirus\\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\\Program Files\\Norton AntiVirus\\IWP\\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\\WINDOWS\\system32\\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\\Program Files\\Norton AntiVirus\\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\\PROGRA~1\\COMMON~1\\SYMANT~1\\SCRIPT~1\\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\\Program Files\\Common Files\\Symantec Shared\\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\\Program Files\\Analog Devices\\SoundMAX\\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\\Program Files\\Common Files\\Symantec Shared\\SPBBC\\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\\Program Files\\Common Files\\Symantec Shared\\Security Center\\SymWSC.exe