5miles,
I fully agree that an overload HAS occured should any SC feel he has been overloaded. I suggest only that the subsequent investigation tends to suggest that an overload sometimes has not ocurred - or at least thats what colleagues of yours down south tell me.........
Perhaps, if staff levels are sufficient, then sectors should be split at ALL times during normal daytime shifts?? It would stop the getting 'caught out' by a sudden 'bunch' ?
Only opening the topic for debate..........
Regards
30W