Chocks,
I think you have made a wise decision in choosing not to take your business to Naples, simply because of their poor customer service. Yes it is a bitter pill to swallow taking a hit financially when it is no fault of your own – but it could have been worse!
All the best with your hour building and don’t forget your camera/video camera!!
9mm.
P.S. I am not questioning the quality of instruction at the school or the quality of the set-up just the customer service as described by Chocks.