Greetings great furry one ,
Interesting theory regarding the lack of AGS etc being a ploy to put engineers off recording defects . I don't honestly believe it's deliberately intended to be such crap service either .
However one thing that does wind me up is the management phrase " putting people in the right job with the right skills " . So why do they insist on putting people behind the counter with no engineering experience or who find it difficult to grasp the concept that if you ask for example ; a 3/16 dia , 1st o/s , protruding head hi-lock with a dash 4 grip length that you don't want a sodding tyre press guage ?
Sounds incredible I know but this the quality of some of the people the management put in these positions . With all the engineers retiring over the next few years couldn't they persuade a few to stay on & run the stores & use their experience to keep things in order?
AC.