Hi!!!
I know the airline i work for are very strict on hand luggage being an onboard safety issue, therefore if its too big, it's not coming in the cabin and if it's too heavy, it's not coming in the cabin either. If they say i'm never flying with you again and i'm telling all my friends, then so be it, i'd rather have that than having to deal with a broken neck or something after and 12kg bag falls out and lands on them! and if they can't understand that, then there is something wrong with them and they shouldn't be travelling. A friend of mine had a guy try to bring on a computer as hand luggage and couldn't understand why she refused it to come on during boarding????
People just need to stop and actually think about what they're doing and the consequences involved! but naaah, that would actually mean using your brain!
Oz
