I know neither of the parties involved, but add this for what it’s worth…
Presumably the lady in question felt that she had a genuine grievance and would have been given advice. If so, that advice was either flawed or she ignored it. If neither is true then the CM result is flawed.
Judging from the mixed opinions on both this and the other thread, either, or both parties are guilty of at least stupidity. Surely the facts should be made known such that rumours and aspersions can be strangled? (It would appear that the feelings at Odiham are running quite high amongst the other ranks - witness Jimodiham post)