Sorry I agree with Cones. If it cant be fixed with Power on/off or Re-Rack then look in MM and give Reference and revision No.
How can you know if what you do from information in here is correct. Only experience will tell if corrective action is correct which is why payments for increments (for time served and experience) should be more.
Its not a question of keeping secrets but more of how do you know if corrective action published here is right and safe.
Sorry