Keep in mind that if you decide to do something about this type of behavior, it is up to you to make the case. A phone call to ask someone else to do all of the legwork doesn't go very far. Take a look at what is going on at Alaska Airlines, where the government and the airline are trying to put the cat back in the bag. Prepare to be the bad guy until everything is eventually resolved.
Good luck, as it is a difficult position to be in.