Saw a soldier and his family arriving at Brize the other week for a flight back to Basra ex RandR. He goes to book his vehicle and family on at the Pizzahut. The wife does not have any photo ID so the only way she can go onto camp is to be escorted. No problem as the husband is military and will escort her.
BUT he will not be able to escort her off camp so she is refused entry. The soldier has to say his good byes in the Pizzahut to wife and young kids.
As for giving out duff gen over the PA. Is it better to say that your aircraft is knackered but the techies are doing their best with a bit of bodge tape and a big hammer or "French ATC delay".
Which do you think will cause the least worry to the pax?