Unfortunately the "customer-facing"
element of the RAF AT fleet can sometimes leave a bit to be desired. Whilst check in staff etc do sometimes receive a fair bit of unecessary abuse their attitude towards pax can, at times, be appalling. Mistreating dependents, as detailed in the original post, is just frankly crap and those responsible need a good kick up the arse/sacking.
As for blaming the whole AT fleet in general - a little harsh I fancy. The demands on the AT fleet are driven by DTMA and the demands of the "customer" in general. If the army demands that we supply 10 aircraft for Exercise Eagles' Pants they shouldn't be too surprised when it becomes difficult for us to magic up more aircraft to roulement their troops on Ops. You gets what you pay for.
Still, a vote of no confidemce from the army? That'd be a terrible blow. Bit like the local burglars telling you they're not going to break into your house cos your TVs not good enough to nick.
