I have tried to promulgate the same information at Lineslime, as to the fact that we do the best with old kit and no spares.
Have to say though, that this is scant excuse for some of the diabolical treatment by movers, terminal staff, etc. If I had to wait 3 days for a return through Cyprus, as an Army chum of mine did, with absolutely no explanation as to the reason for the delay, and a complete 'can't be @rsed' attitude from the staff at the terminal I too would be pi$$ed off. Being told that your 'lucky your going home so I wouldn't moan' is ridiculous.
Why can't the terminal staff apply a little empathy and treat these people with a little more respect? It is often the only direct contact between Squaddy and Crab and if its a bad experience they all tend to think we're just an expensive joke who only work when we feel like it. Like it or not, the RAF has to address these 'customer service' issues, or face the (further) loss of respect from our other services.