ExcessData
Well said.
Show the company you've had enough. By resigning, not only will you kick them in the guts, but you'd probably be able to make a hell of a lot more money with your skill set elsewhere (surely!).
Not only would you register your disapproval with QF, you'd also make available a job opportunity for some one who says they are serious about customer service.
And I'll patronise QF long haul again.
Or will pigs fly?