G'day moxie,
I use to interview for cabin crew, some common ones we used were:
-Tell us about a time when you have had to deal with a difficult and agressive customer. Explain how you calmed the situation and solved the customers problems with limited resources.
-Tell us about a time when you exceeded customer expectations.
-If you were conducting aflight and a customers special diatery meal hadn't been loaded on the flight, what would you do to try and rectify the situation
-During an extended delay in the air, what things could you do to make passengers feel more comfotable
-Tell us in one word, what good customer service means to you.
We had an interview guide with 100's of questions, we'd just pick 20 or so on the day.
Essentially, what I'd recommend is...
1. You go into the interview with examples of when you've provided good customer service and the feedback you got from it,
2. Also an example of when you provided bad customer service and what you learnt (lets fce it we've all done it!!),
3. An idea of what good customer service means to you!
Cheers