r3please
that would not be the same margaret jackson that had the freebie in the inflight magazine regarding her husbands ski resort in japan it would not be the packer group that publishes the magazine would it or am i being cynical maybe next time she is freeloading in 1st class you could dish out the service to her that she expects you to do to the paying customers if that is their attitude to customers that keep them in highly paid jobs no wonder they treat their employees the way they do if they are that worried about the share holders they should be creating a better culture among the employees when that happens the business improves and so do, s the share price i think they are in it for short time gain for them selves and stuff the airline as they will be long gone before the true picture emerges . good luck might see you on a flight one day