There's a post on the Avcom forum regarding ACSA but I don't think it specifically mentions this problem at FACT..... yet.
Agree with you about that. They spend piles of our money making sure the duty free shops are in a position to make money from the passengers, without giving any thought to the fact that passengers won't be frequenting those businesses if they can't get to FACT.
Bet you the fees haven't changed to reflect lack of service....