hey mate
i am doing aviation at uni and i have a few references for CRM... where doing a assesment on human error in flight ops, not sure if its wat your looking for but will post anyway
i am at work right now so ill post the internet references tonight
references are as follows;
©2005 American Psychological Association -
http://www.psychologymatters.org/crm.html –
Making Air Travel Safer Through Crew Resouce Management (CRM).
Crew Resource Management - A paper by the CRM standing group of The Royal Aeronautical Society , Royal Aeronautical Society , London, October 1999.
Available at following website:
http://www.raes-fg.com/reports/crm-now.htm
Global Air Training -
http://www.globalairtraining.com/cre...management.htm
– Crew Resource Management
hopefully they help...sorry if they dont..